Transferring Your Current Phone Number

Please use this link to verify that your current number is eligible to port into the T-Mobile NCASEF program:

https://www.t-mobile.com/resources/keep-your-number

Steps for transferring your current phone number into the T-Mobile NCASEF program:

Customers can schedule a port, via self-serve options in their T-Mobile Account Hub once their account has been set up:

https://www.t-mobile.com/support/business/account-hub-registration

Each new line of service (Device and/or SIM) will come active with a temporary phone number. 

Steps to port in you existing number from another carrier: 

Port in your phone number from another carrier - the port in phone number will replace the temporary phone number on the line of service.  Do not activate a new line of service.

Register and log in to Account Hub
Go to ‘Manage Accounts’ 
Select the temporary phone number to replace (port in)
Select ‘Transfer number’ 
Enter ‘Number to Transfer’ 
Select a ‘Date/Time’ (when would you like the port to start. Today=ASAP; future date=##/##/## day at midnight)
Enter the ‘Account Number’ for your current (non T-Mobile) provider you are transferring from
Provide the ‘Password/PIN’ for your current (non T-Mobile) provider you are transferring from

Ports typically transfer within (10) minutes to an hour. Further delays are typically due to an incorrect PIN/password or account number being provided. 

To check on the status of a port, or provide updated account information customers should call the T-Mobile Porting Center at: 1-877-789-3106 